The brand new PlayStation Stars loyalty program is providing members in its highest tier “precedence” buyer assist within the west, it’s been confirmed.
PlayStation Stars, which debuted in Asia final month and can roll out in Europe on October 13, launched at the moment in North and South America.
It has a four-tier stage system, through which all gamers begin at Degree 1 and may work their approach as much as Degree 4 by shopping for video games and incomes trophies.
PlayStation Stars – Digital Collectibles First Look | PS5 & PS4
As is the case in Japan, it’s now been confirmed that Degree 4 PlayStation Stars members in North and South America will obtain “chat precedence routing” which allows them to attach with buyer assist representatives extra rapidly than different individuals.
After the Degree 4 customer support profit emerged final week, quite a few Twitter customers expressed their frustration on the perk, with some mentioning that good customer support ought to be an ordinary and never one thing you need to pay for.
“Buyer assist have to be equal”, akutarosu stated. “There are individuals who solely like a couple of titles and play them, and there are avid gamers who can’t afford cash or time.”
koshifurinyodo additionally instructed that buyer assist ought to as a substitute be weighted in direction of newcomers who usually tend to have points.
“You say that the extra you play with it, the extra you prioritise buyer assist,” they wrote. “However the extra you play with it, the much less you utilize buyer assist. There’s one thing off about that. It is best to give precedence to newcomers who’re new to the sport.”
Final week, a hidden fifth tier of PlayStation Stars membership was reportedly discovered within the PlayStation cell app.